Customer support infrastructure for the agentic AI era
Most support tools weren't built for AI agents. GudDesk was. It's the open-source platform where your AI and human team share context, collaborate on tickets, and close issues faster — together.
Agentic Infrastructure
GudDesk gives autonomous agents the APIs, structured knowledge, and conversation context they need to actually resolve issues — not just respond to them.
Shared Inbox & Live Chat
One inbox for your whole team — human and AI. Assignments, tags, snooze, shortcuts. Everyone sees the same context, nothing falls through the cracks.
Open source. Self-hostable. Free.
GPL-3.0 licensed and fully self-hostable. Audit every line, run it on your own servers, and never worry about vendor lock-in. Free for teams of 3 or fewer, with every feature included.
No per-resolution fees · No API key required for built-in agents · Free tier included
Can I upgrade my plan mid-cycle?
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Hi! Can I upgrade my plan from Free to Pro mid-cycle? Will I be charged the full amount?
Yes, you can upgrade anytime! You'll be charged a prorated amount for the remainder of the billing cycle. The upgrade takes effect immediately.
Your customers don't want to wait. Neither should your team.
GudDesk combines live chat, AI agents, and a shared inbox into one platform — so every conversation gets resolved faster, whether a human or a bot handles it.
Real-time live chat
Instantly connect with visitors. No more email ping-pong.
AI agents that actually resolve
Bots that read context, suggest articles, and close tickets — not just canned replies.
Unified inbox for every channel
Email, chat, Slack, and bot conversations — one view for your whole team.
Automations that scale
Route, tag, assign, and escalate automatically. Your support runs while you sleep.
Plug in AI agents. Automate support.
GudDesk is built for the agent era. Connect your own AI bots, deploy pre-built agents, or build custom plugins that read, reply, and resolve conversations autonomously.
GudBot
AI support agent that resolves L1 tickets autonomously — answers FAQs, suggests articles, and escalates when stuck.
TriageBot
Routes conversations by intent. Detects billing, bugs, or feature requests and assigns to the right team instantly.
OnboardBot
Greets new visitors, collects context, and walks them through setup — like a concierge in your widget.
Build your own or plug in existing agents
Conversational
Agents read messages and reply as BOT — indistinguishable from human agents to the visitor.
Event-Driven
Hook into conversation events: created, message received, tag added, closed. React in real-time.
API-First
Full REST API for conversations, visitors, articles, and messages. Build agents in any language.
AI-Native
Built-in Claude integration for NLU, sentiment analysis, summarization, and article suggestions.
One platform, not six subscriptions
Stop stitching together live chat, help desk, knowledge base, and automation tools. GudDesk handles it all.
Live Chat Widget
Embeddable chat widget with real-time messaging, custom colors, and visitor tracking. Install with one script tag.
Shared Inbox
All conversations in one place. Assign, snooze, tag, and add internal notes. Real-time updates across your team.
Knowledge Base
Publish help articles organized in collections. Public help center with search, custom branding, and article feedback.
AI Agent Plugins
Plug in AI bots that resolve L1 tickets, triage issues, and escalate to humans. Build your own or use pre-built agents.
Automations & Webhooks
Event-driven rules that auto-assign, tag, route, and notify. Hook agents into conversation lifecycle events.
Analytics
Daily snapshots of conversations, response times, resolution rates, and visitor tracking. Know what matters.
Built for teams that care about support
Automate the repetitive stuff
Set up rules that trigger automatically. Route conversations, apply tags, notify your team on Slack, and more — without writing code.
New conversation created
Contains tag “billing”
Assign to Billing Team + Notify #billing
Supported Triggers
Available Actions
Your data, your rules
GudDesk is fully open source under the GPL-3.0 license. Deploy on your own infrastructure. Audit every line of code. No vendor lock-in, ever.
- Fork it, extend it, contribute back
- Self-host on any infrastructure
- Full data sovereignty
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></script>Frequently asked questions
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