Every conversation, every channel, one inbox.
Live chat, email, and bot conversations all flow into a single shared inbox. Assign, tag, prioritize, and resolve conversations as a team — with collision detection so two agents never reply to the same customer.
Key highlights
Unified conversation view
See all conversations in one list regardless of channel. Filter by status (open, snoozed, closed), assignee, tag, or priority.
Collision detection
Real-time indicators show when another agent is viewing or replying to a conversation. Never send duplicate responses again.
Assignment and routing
Manually assign conversations or let automation rules route them by tag, priority, or customer segment. Round-robin assignment keeps workload balanced.
Internal notes and side conversations
Leave private notes for your team. Start side conversations to loop in specialists without the customer seeing the back-channel discussion.
Full capability list
All included — even on the free plan.
See it in action
Small team, big volume
Three agents manage hundreds of conversations. Assignment rules distribute workload evenly. Collision detection prevents embarrassing double-replies.
Cross-team escalation
A support agent encounters a billing question. They start a side conversation with the finance team, get the answer, and reply to the customer — all without leaving the inbox.
Frequently Asked Questions
What channels does the inbox support?
Currently: live chat (widget), email, and API-created conversations. WhatsApp and Telegram channels are coming soon.
Can I see who else is looking at a conversation?
Yes. Collision detection shows real-time avatars of agents viewing or typing in a conversation. You'll see a banner warning before you accidentally duplicate a reply.
How do shared drafts work?
Any agent can start a draft reply that other team members can see and edit. This is useful for complex responses that need review before sending.