Your agent replies as BOT. Claude helps with drafts.
Reply as BOT through the API. Claude can suggest replies, summarise threads and read sentiment.
Key highlights
Bring your own agent
Install an agent to get a webhook and an API key. It hears about new messages and replies as BOT.
BOT replies in the inbox
Visitors see those replies in the widget like any other message. They sit in the same thread as your team's.
Claude assist
Reply suggestions, summaries and sentiment. Cloud Pro includes this. Self-hosters set ANTHROPIC_API_KEY.
No per-resolution fee
GudDesk does not charge per AI outcome. A built-in GudDesk AI agent that answers on its own is on the roadmap.
Full capability list
Free plan includes the core features. Claude assist is on Pro.
See it in action
Overnight coverage with your bot
Your agent receives webhooks while the team is offline and replies as BOT.
Launch day traffic
Claude suggests reply drafts so humans move faster. Your own agent can answer first if you have one connected.
Frequently Asked Questions
Is there a built-in AI agent?
Not yet. One is on the roadmap. Today you connect your own agent, or use Claude assist on Cloud Pro (self-hosters add an Anthropic key).
Can I build my own AI agent?
Yes. Installing an agent gives it a webhook and an API key. It hears about new messages and replies as BOT through the REST API or the MCP server.
What AI model powers the built-in assist?
Claude by Anthropic. Reply suggestions, summaries and sentiment. Cloud Pro includes them. Self-hosters set ANTHROPIC_API_KEY.