AI agents that actually resolve tickets — included free.
GudDesk includes three built-in AI agents that handle L1 support, route conversations, and onboard new users. No per-resolution fees. No premium add-on. They search your knowledge base and act on behalf of your team.
Key highlights
GudBot — L1 auto-resolver
Answers FAQs by searching your knowledge base. Suggests articles, provides step-by-step instructions, and escalates when it's stuck.
TriageBot — intelligent routing
Classifies conversations by intent (bug, billing, feature request) and routes them to the right team member with tags and priority.
OnboardBot — visitor concierge
Greets new visitors, collects context, and guides them through setup. Hands off to a human when the visitor is ready.
Custom agents via API
Build your own AI agent in any language. Use webhooks to receive events and the REST API to reply as a BOT in conversations.
Full capability list
All included — even on the free plan.
See it in action
Overnight support coverage
AI agents handle conversations while your team sleeps. GudBot resolves common questions and TriageBot queues urgent issues for the morning.
Launch day traffic spikes
When conversation volume spikes 10x, AI agents absorb the wave. Your team handles only the conversations that need a human touch.
Frequently Asked Questions
Are AI agents really free?
Yes. All three built-in agents (GudBot, TriageBot, OnboardBot) are included in every plan, including the free tier. There are no per-resolution or per-conversation fees.
Can I build my own AI agent?
Yes. The agent framework lets you create custom agents using webhooks and the REST API. Your agent receives conversation events via webhook and replies via the API.
What AI model powers the agents?
Built-in AI features use Claude by Anthropic. For advanced AI reasoning in custom agents, you can bring your own API key from any provider.