Measure everything. Improve what matters.
Built-in analytics give you conversation volume trends, response time breakdowns, resolution rates, agent performance scores, and CSAT results. No third-party analytics tool required.
Key highlights
Conversation analytics
Track new conversations, closed conversations, messages sent, and response times. See trends over time with daily snapshots.
Agent performance
Per-agent metrics: conversations handled, average response time, resolution time, and CSAT score. Identify top performers and coaching opportunities.
CSAT surveys
Automatic customer satisfaction surveys after conversation close. Track scores over time and per agent. Identify what's working and what's not.
Workload monitoring
See real-time agent availability, active conversation counts, and workload distribution. Balance the load before anyone burns out.
Full capability list
All included — even on the free plan.
See it in action
Monthly team review
Pull up the performance dashboard for the past month. See who handled the most conversations, who has the best CSAT scores, and where bottlenecks are forming.
Identify documentation gaps
High-volume topics with low AI resolution rates indicate missing knowledge base articles. Write those articles and watch the numbers improve.
Frequently Asked Questions
Is analytics included in the free plan?
Yes. All analytics features — conversation metrics, agent performance, CSAT surveys — are included in the free plan.
Can I export analytics data?
Analytics data is accessible via the REST API. You can query snapshots and export to your preferred reporting tool or data warehouse.
How far back does data go?
Analytics snapshots are stored daily with no retention limit. You can view trends from the day your workspace was created.
Related features
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