Build a help center that actually helps.
Create and publish help articles organized into collections. Your knowledge base powers both the customer-facing help center and the AI agents — so every article you write makes your entire support system smarter.
Key highlights
Rich article editor
Write articles with a clean editor. Add code blocks, images, and formatting. Organize articles into collections with custom ordering.
Public help center
Published articles are available at your custom help center URL. Customers can search and browse without logging in.
AI-powered article suggestions
The chat widget suggests relevant articles before visitors start a conversation. AI agents also search your knowledge base when answering questions.
Article analytics
Track view counts, helpful/not-helpful votes per article. Identify gaps in your documentation and improve the articles that matter most.
Full capability list
All included — even on the free plan.
See it in action
Deflect tickets with self-service
Publish articles about your most common questions. The widget suggests them automatically, deflecting up to 30% of conversations before they start.
Train AI agents with documentation
Every article you publish becomes knowledge that GudBot can search. The more you document, the more questions AI can resolve autonomously.
Frequently Asked Questions
Can I customize the help center appearance?
Yes. Set your help center title, subtitle, primary color, and logo. The help center matches your brand and is available at a dedicated URL.
Do articles feed into the AI agents?
Yes. AI agents search your published articles when answering questions. This means every new article you write makes your AI support better.
Can I import existing documentation?
You can create articles via the REST API, which makes it straightforward to import from other platforms. A dedicated import tool is planned.
Related features
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